Bad experience purchasing LPU membership


#1

Last year November when LP came to South Africa, I bought an LPU membership for both my wife and me. The memberships were bought a couple of months apart. My LPU membership package arrived just before the show, but since my wife’s was bought later than mine, we waited patiently for it to arrive. We waited until about April before following it up, only to see that there was “a shipping error” on the orders page. I tried following up with ground(ctrl), but received no response. I sent Adam a Tweet, but he also didn’t respond. After a while, ground(ctrl) sent an email stating there was a problem with the address. However, this was exactly the same address I used for my membership package. I sent a reply asking why there was an issue with the address, but again, no response. I sent Adam a Tweet again, but again he also didn’t respond.

I am really disgusted by this. If it is such a major issue getting membership packages to South Africa, I seriously doubt I will renew our memberships again. Not only are we screwed by the import duties, now I have to struggle with this as well.


#2

I’m so sorry it has been such a hassle getting your package! Have you received it yet? Any additional response from ground(ctrl)? If you would like, please send me a message with your info and I’ll see what I can find out :slight_smile:


#3

[quote=Tiernan]I’m so sorry it has been such a hassle getting your package! Have you received it yet? Any additional response from ground(ctrl)? If you would like, please send me a message with your info and I’ll see what I can find out :slight_smile:
[/quote]

Hi Tiernan. Thanks for your willingness to help. No she hasn’t received it yet and no additional response from ground(ctrl). I am sending you the details now.


#4

You should have received some sort of follow up from ground(ctrl) by now. Shipping internationally can be tricky for sure.