Cannot find my purchased music


#1

Hi,

I’ve bought a lot of old LPU albums(I still have got recipts in my inbox) when whole platform was managed by wonderful union. After shift to Fullscreen direct I cannot find them anywhere on my profile. Is there any posibility to recover my old purchuases from WU?


#2

I’m not sure how you would to that but didn’t you ever DL them to your computer?


#3

I’ve got them on my computer and smartphone, but in case of lost I was able to download them again from website(I really liked this possibility)


#4

You could always use a cloud service like dropbox of google drive or whatever else.


#5

Yeah, I am familiar with this possibility too :slight_smile: Still I am wonder is it possible to put them to my profile here too. If it isn’t possible than fine, I will live w/o it, but if it is then I want them back :wink:


#6

There isn’t any way to redownload stuff you purchased on the old platform to my knowledge, but if you email support they might be able to do something about it


#7

:frowning: You mean which support: LPU, Wonder Union or Fullscreen direct?


#8

LPU. But now that I think about it there might be a way to still download them, I’ll check in a bit

Edit: What I tried didn’t work, so I’d see what LPUHQ says. I’m not really even sure if the new platform saves purchases made on it


#9

Thanks a lot for your effort :slight_smile: I will chat with LPU then and post results here.