Fix Shipping Cost Problem


#1

Is anyone else having to pay a crazy amount for shipping?
I live in Aus


#2

Yes me.
I’ve asked Lorenzo on Twitter, he said that they had system error, and they’re working on to fixing it.
I’ve paid $24.29 for shipping fee but now only 17.29 :( .7 cheaper. I hope they can refund my money fingerscrossed


#3

I’m in the States and I’m displeased with shipping costs. I can’t even imagine how bad it must be for international members.


#4

[quote=purrfect]Yes me.
I’ve asked Lorenzo on Twitter, he said that they had system error, and they’re working on to fixing it.
I’ve paid $24.29 for shipping fee but now only 17.29 :( .7 cheaper. I hope they can refund my money fingerscrossed
[/quote]
The same for me… I hope they can refund us too


#5

Shipping from UPS was over 80 dollars, I picked Parcel Force. A lot cheaper.


#6

Moved


#7

Haha, re-purchase the package? International members have the slight problem during the currency conversion what means that if we get a full refund I’m 100% sure I will loose money on that so it’s kinda pointless. Better way of refunding $6 would be to add something from the LPU Store to the already purchased package (OR sending a $6 giftcode- why not that way?). Btw, I would like to get my package shipped and not “Preordered” as it states at the moment. What is the problem again this year?


#8

And not forget calling to US from Denmark. very expensive…


#9

[quote=michalangelo]Haha, re-purchase the package? International members have the slight problem during the currency conversion what means that if we get a full refund I’m 100% sure I will loose money on that so it’s kinda pointless. Better way of refunding $6 would be to add something from the LPU Store to the already purchased package (OR sending a $6 giftcode- why not that way?). Btw, I would like to get my package shipped and not “Preordered” as it states at the moment. What is the problem again this year?


#10

Everyone effected will receive a free gift no matter what. To get the shipping difference this is the only way to give money back.

Ground(ctrl) support is on standby to help. Tomorrow is a holiday here in the US. If there is anything I can do email me at lpuhq@lpunderground.com

-Lorenzo


#11

[quote=Dan-LP]And not forget calling to US from Denmark. very expensive…
[/quote]
Use Skype to call US toll-free ground(ctrl) number. It’s free.


#12

[quote=michalangelo]Haha, re-purchase the package? International members have the slight problem during the currency conversion what means that if we get a full refund I’m 100% sure I will loose money on that so it’s kinda pointless. Better way of refunding $6 would be to add something from the LPU Store to the already purchased package (OR sending a $6 giftcode- why not that way?). Btw, I would like to get my package shipped and not “Preordered” as it states at the moment. What is the problem again this year?
[/quote]
I agree


#13

[quote=Lorenzo E.]Everyone effected will receive a free gift no matter what. To get the shipping difference this is the only way to give money back.

Ground(ctrl) support is on standby to help. Tomorrow is a holiday here in the US. If there is anything I can do email me at lpuhq@lpunderground.com

-Lorenzo
[/quote]
So is the free gift even for the ones who do not re-purchase their packages, or only for those latter ones?


#14

[quote=Ema_(HybridMeteora)][quote=Lorenzo E.]Everyone effected will receive a free gift no matter what. To get the shipping difference this is the only way to give money back.

Ground(ctrl) support is on standby to help. Tomorrow is a holiday here in the US. If there is anything I can do email me at lpuhq@lpunderground.com

-Lorenzo
[/quote]
So is the free gift even for the ones who do not re-purchase their packages, or only for those latter ones?[/quote]

Qoute from Lorenzo on Twitter : The free gift for everyone who was effected by the shipping glitch. re order or not.


#15

Everyone who overpaid for shipping will receive a free gift. If you re-order and have your old order canceled by ground(ctrl) support, you will get a better shipping rate. Either way the orders will ship around 12/10. We are giving you 7 business days to call or email support. Thanks guys for being patient as we fixed the glitch.


#16

Okay thank you :slight_smile:
Personally I don’t know if I’ll re-order. I don’t have other money on my credit card, and I’d need some to make another order,…so I think I have to give back… Plus the costs of the international call… i don’t know


#17

[quote=Ema_(HybridMeteora)]Okay thank you :slight_smile:
Plus the costs of the international call… i don’t know[/quote]

As I already said - calls from Skype are totally free for all people all over the world. Just call the US number and not the one for international users.