I have not received the welcome bundle yet


#1

Hi!

I became a member at the start of march this year and chose the 40$ package with a welcome bundle but i still have not received anything. (I live in Belgium)
Should i be worried? And if yes, who should i contact?

Thanks
Sophia


#2

you can try to contact HQ, this is their email address: lpuhq@lpunderground.com


#3

ok will do.
thanks


#4

It takes a lot of time. I waited a month for my shipment, it should be okay :slight_smile:


#5

I’ve been waiting for 2 months now :confused:


#6

Check if the tracking number provided works. Call DHL and ask for information about the shipment, if that still does not help. Contact the LPU Staff, maybe they can do something about it.