Issue: Membership not updating


#1

I recently bought the LPU16 deluxe package but my membership has not renewed. It still says it ends at the end of this year…


#2

Have you redeemed the code that comes with it? If not, you gotta do just that.


#3

You should receive an email with a code and instructions, if you still need assistance, message me or reply here.


#4

Thanks for the help guys! However, I thought the code was supposed be for LPU17 and that my account would automatically renew to LPU16 after I purchased it. There weren’t any instructions in the coupon email regarding on how to use it. I contacted fullscreen directly and they said that my account will update on the day it expires. Also, I paid $107 for the Deluxe edition. The only difference I can see from that version and the Welcome Bundle is the scarf and pennant. You’re telling me I paid an extra $50 for that? How come the $40 welcome bundle wasn’t shown in the store, of am I just not seeing it?


#5

You’re having the same problem I’m having. There weren’t any directions for mine either.


#6

While easily missable, it mentions the coupon at https://lpunderground.com/ under the deluxe package section. I missed it myself at first


#7

Derek, I’m with the same problem. I bought the deluxe membership at 11/23 and didn’t receive any code or instructions. I still can’t access members-only sections…


#8

Go ahead and shoot LPUHQ@LPUNDERGROUND.com an email and see if they can see anything on their end.


#9

Ok, Derek!! Thank you!!!