Item not shipped yet


#1

I ordered underground 8, 7 and x 2 weeks ago and my receipt says it has not been shipped yet. I tried getting help from fullscreen direct but they said i bought digital copy’s and not hard cd copy’s and sent me a receipt of a different purchase i made.


#2

I would email them a screenshot of your receipt or the order number and go through them again
Good luck


#3

They also marked the problem as solved will they even respond to me now?


#4

I’m not sure, I haven’t really had as much of an issue with them
I would make a whole other request instead, new email so they don’t ignore it but start by giving them the order number or proof so they know which you mean


#5

I’ll give it a shot thank you


#6

Do you know how long it takes for them to respond?


#7

The few times I’ve contacted them it was at most a couple days I think
It’s been a while though

I admit everything seems much slower this year


#8

Just got a email saying my items are shipped :sweat_smile: