Hey all! I have seen a few of you comment on memberships auto-renewing so I wanted to shine some light on that. If your membership did, in fact, auto-renew, it’s only because you had auto-renew enabled. We would never charge your credit card on file unless Auto-Renew is active. Additionally, it is clearly stated in the cart during checkout as well as your web receipt that the membership renews annually!
So what happens if my LPU membership is on Auto-Renew you ask?
We send at least 2 emails to your account registered email reminding you that your membership will renew. If you have the $40 bundle membership your card on file will be charged $40 and after that you will also receive an email asking you to select a t-shirt size and update your shipping address. After that, you will be asked to pay for the shipping to complete your order. Digital memberships also get at least 2 email reminders and your card on file is charged $10 for another 12 months of membership.
Make sure you enable notifications from Linkin Park & Fullscreen Direct or you won’t get any emails at all from us. Only you can turn these notifications off, so if you stopped receiving emails from LPU / Fullscreen Direct it’s something you turned off.
You can update your email notification settings at https://linkinpark.com/me and by clicking on “Manage Account” / Settings / Notification Settings.
Of course, you yourself have access to changing the auto-renew setting if you choose to.
- Login to your account and visit: https://linkinpark.com/me
- Click on "Manage Membership” to the left below your profile image.
- There is a button there where you may turn off auto-renew for your membership.
I hope this information helps!
Questions? Email me: LPUHQ@LPUnderground.com
-Lorenzo / LPU HQ