My order isn't comming


#1

Hey,
I’ve had ordered a LPU package last year at Nov but it’s still not here (I live in germany). I’ve got a message before 2 months that my package is on the way but it’s still not here. And my order number isn’t working too. So can somebody please help me and say my how I can know where my package is and why it’s still not here yet?


#2

There’re a few tracking numbers that DHL provides. Try checking your number and look in the info block


#3

Thanks, but it says me that there aren’t any informationen about my order😅


#4

I would connect FD support
fsdsupport@fullscreen.net


#5

Thank you but what is that?


#6

FD? Fullscreen Direct. The site runs on their platform and all the merchandise are sold by them. they’re working with LP since summer of 2016 and they’re really awesome


#7

I had the same thing happen to me. Mine was shipped Dec. 21 and it never arrived. I contacted Fullscreen Direct and after about two or three weeks of communication with them, they said they had to ship another replacement package. :’( I feel like I’ve been waiting for years!!


#8

Ok thank you so much i’ll try it


#9

I’m feeling the same i’m waiting so long and it isn’t comming😣. Do you have your package now?


#10

My local postal service lost some merch a few month ago, so this waiting is familiar to me


#11

Hallo Du! Schreib am Besten eine email and das lpu-headquater, hier der link:
lpuhq@lpunderground.com !

oder @Lorenzoerr on twitter! Viel Glück!

… just explained how it may work!

they can track it from theirsite!


#12

No…I’m still waiting. :’( The ones they reshipped were shipped on Feb 3 and Feb 17, so I probably won’t get them for at least another week… :frowning: I’m just bummed because I’m assuming I won’t be receiving the LPU scarf now since it was a limited edition… :confused:


#13

Vielen dank ich werde es versuchen.


#14

Ohh… I hope you will get your package soon😊 and I hope they will say me where my package is or when it finally will come😢


#15

Same…I’m still waiting on my packages. :’(


#16

Hey guys! Did you get more information? If not did you try to contact LPUHQ?


#17

They’re still looking into it for me. They’re trying to figure out why there wasn’t a CD in my bundle. :confused:


#18

I do and they send me a new package I hope I will get it soon!:blush:


#19

i have the same problem, can someone help me?


#20

Try to connect lpuhq@lpunderground.com. Maybe it will take a while till they answer. But they sended me a new one and it finally arrived.