Plug Air not working


Today I have received my LPUXIII package and now I was being to try the plugair and it doesn’t work, when i put it in my iphone it says ‘fail’. I had view the help and I have both eq and volume limit set off, i also tried to restart the phone but nothing changed, can someone help me? i don’t understand why is not working :frowning:

(sorry for the bad english :s)