Problem updating billing info


#1

I’m having problems updating my billing info as I can only view my billing and shipping address not my actual billing information e.g card details etc. Could someone help me please?


#2

You can change your billing info at the store when purchasing something.


#3

Unfortunately I cannot, I am only able to see my billing information summary - not change it. Also it doesn’t give me the PayPal option either, it only says ‘use promo code’ and ‘place order’


#4


#5

That’s so weird. Last time I bought something, I needed to update my card info and I was able to do so just fine. Did you go to the billing tab and didn’t let you update it?
Can’t speak about PayPal since I don’t use it, sorry.


#6

I’m unable to click on the billing tab unfortunately. I don’t understand why I’m unable to change my billing information, I’ve contacted support also so let’s hope they reply.


#7

Hope they’ll reply soon!


#8

Let me know if this works :slight_smile:


#9

Hey, thanks, I clicked billing and I’m able to alter my credit card details now but I’m also unable to choose the ‘Pay by PayPal method’ which I would like to do, any idea how I can change my method of payment?


#10

I went ahead and cleared out your existing payment profile, so you should be able to select paypal now if you’d like :smile:

please let me know if you have any further questions.


#11

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