Im sure that there are many of you who have not received your laminates as yet, and might not get it in time for the concert
As you are aware, we need these laminates for the early access
According to LPU, if we do not receive it in time, we can print out our receipt and bring that along with our ID books to be granted the early access
Now that being said, bear in mind that Big Concerts are the promoters and will be having their staff at the event as well for co-ordination. If you have been to a concert before hosted by Big Concerts, you would realise that there have been hiccups regarding procedures and operations. So I decided to send Attie Van Wyk (The CEO of Buig Concerts) an email expressing my concerns. This is what I sent:
This email is in regards to the Linkin Park concert at FNB Stadium
If you are aware, many people registered on the LPU website to gain membership to Linkin Park. Benefits of this membership included presale tickets, early entry to the concert and many others. We had to pay a fee of $60 for this membership
Our LPU package was supposed to be shipped to us, the most important item in that package was the laminate access card which grants members early access into the concert. Some members have already received this laminate while there are plenty others who have not received it, including myself. I have spoken to support at LPU, and they informed me that if our laminates have not been received in time for the concert, we can print out our receipt and bring along our ID books, and that should be sufficient to gain the access.
I would like to know if Big Concerts are aware of this matter, as they are many LPU members who have not received their laminates and are worried that they might not gain the early access.
That being said, the reason I am sending this email is due to an unpleasant experience at a previous concert due to the fact that staff were not properly informed about operations
I am just hoping that for the Linkin Park concert, there would not be any hiccups. The main factor being the early access as mentioned above.[/b]
He did not respong, but the CFO Justin VAn Wyk did respond to me:
LPU has confirmed that the laminate have been sent by mail, and if you do not receive your laminate you are required to print a copy of your LPU receipt and bring it to the venue to receive a new laminate. LPU will have a team on-site to coordinate everything, and closer to the time they will send detailed instructions about where you need to go and when you need to be there. We endeavor to improve your experience with the upcoming Linkin Park concert.
Justin Van Wyk CA (SA)
Chief Financial Officer - Big Concerts International (Pty) Ltd[/b]
I know it sucks not to have our laminates, but at least we dont have to worry about being denied the early access. Hope this helps!