I have ordered the LP symbols T shirt and the LPU7.0 CD on 12/22/2011. The LPU7.0 CD was shipped 01/11/2012 and I still did NOT received it. The T shirt was shipped on 01/27/2012 and I still did NOT received it. I have contacted support several times and all they say is “Shipping takes time” but I received international orders in 10 business days… It NEVER took more than that, even the LPU 11, LPUX packages.
Now they say I will have to wait for the items to arrive back to the warehouse (IF THEY DO!) so now i have my 58 USD in the trash because I will never receive anything.
This is unacceptable! Ground Ctrl is making the LPU store totally suck. shippments are never received and they don´t take responsibility of their mistakes.
What is more. I ordered some t shirts in the 1 usd sell. I needed to change the shippment because there was a mistake in the order and I created a request to support as the process say. However, I have never received an answer and now the item is marked as shipped. So, now what?? some stranger will receive my t shirts because ground ctrl dont do his job??? or will I have to wait 4 months for the item to go back to CA and then to be shipped to my country and end up god knows where because they can´t put an address correctly?
I need someone to take action into this things. This should shame this disgusting support.