My order from the store is GC0901-110112-8R41LWX. I logged a complaint in Jan 2013 about an order placed in Nov 2012. The order was apparently shipped in Nov 2012 also and delivered to address but I had recieved no parcel. The reponse was that because it was more than 8 weeks ( for delivery in South Africa) since I ordered they would resend me my order.
I was asked to be patient and I honestly thought that my order would be delivered by March 2013 for my friends birthday as a gift. I was asked for a new address to send the order even though I had received other orders at the original address from LPU. They then amended the billing address on my order without changing the status of the order fro “Fulfilled” to “Awaiting Shipping”.
Now when I query the status, they continue to provide me with a generic reponse that the order was shipped in Nov 2012!!! The staff handling my query are completely incompetent. I have paid for a product/service and nothing has been provided!
In essence, this equates to LPU being thieves. I have not received my order nor a refund.
Does anyone know what I can do except from logging queries/requests that are always closed without me receiving any information at all?!