Unintended Order Dispution


#1

I recently got myself the Annual Membership and the amount is deducted from my bank account and PayPal sent me a payment confirmation mail. But in my “Order History” page, it is stated that my payment is disputed and that all shipments have been canceled.

Is it meant to be like that because it’s a pre-order thing… or something really happened with my payment?
Any help please?

It’s my first time joining such a thing and I really want this membership and the bundle. :<


#2

I’ll forward to Adam


#3

Thanks :slight_smile:


#4

http://support.groundctrl.com/


#5

How long do I have to wait for a reply from them?


#6

Hey Michelle,

Have you heard from Ground(ctrl) support?

Thanks!

How long do I have to wait for a reply from them?[/quote]


#7

[quote=Lorenzo E.]Hey Michelle,

Have you heard from Ground(ctrl) support?

Thanks!

[/quote]

I have…but I actually sent another one because I made a mistake with my first request.

Ground(ctrl) replied to my first request on the 4th Dec.
For now, I’m waiting for their reply on my second request…and hopefully, they’ll fix it. :slight_smile:


#8

[quote=Michelle Low][quote=Lorenzo E.]Hey Michelle,

Have you heard from Ground(ctrl) support?

Thanks!